Yes, and once was enough for me. I want TNA to succeed and I WANT to purchase directly from them, but I didn't have a good experience, mostly due to the shipping services they offered. I ordered a Brown Bag, shipping was around 20$. I figured that was a little high for what was being sent, but accepted it. When I got my order, it was water damaged (There was a flood there at the time), but I figured that as long as the DVD's worked that was fine. Then a couple of weeks later I get a letter from customs saying that I owed them another 23$. Then I was pissed.
Over the years, I've ordered from the US, Japan, England, Germany, Korea, China, etc with orders way above 20$, yet not had a customs charge that was double the original ordering cost.
I eMailed and complained about the crappy shipping 'n all and didn't get a reply back other than the general "Thanks for your eMail!" A couple of weeks later, then they offered a free shipping deal to Canada, and I said "Screw it. Not ordering." (I had also called the post)
I do my TNA shopping on eBay now. I'd give them another chance, but only if they did their shipping thru a different service.