I returned a Stoke shirt yesterday because the colours had run. I take it in with my receipt. I ask for a refund. They say they can't just refund something. I say it's faulty. They accuse me of boil washing it. Boil wash a shirt I say. Obviously there mother must do their washing. I point this out to them. I then point out that the washing instructions don't say DO NOT BOIL WASH. So they don't have a valid argument anyway. They then say that they've had no other shirts returned. I don't see how this is any of my problem. I then show them the back of the reciept. I then read V-E-R-Y S-L-O-W-L-Y the back of it. Highlighting that they need to refund me if I so wish for faulty goods. They say they can't. I ask them if they'd ever heard of the trade descriptions act. They said no. Right then I knew, I was dealing with ******s. I asked for the manager. Turns out I already was talking to her. She flat out refused. I backed down and left. Only to return at 5:27. 3 minutes before closing time. They informed me I had to leave. I informed them that there was nothing I would like to do more. They said they wouldn't exchange. But they would give me two ticket vouchers. Pointless, I have a season ticket. They then decided that they would give me a refund. I told them it wasn't good enough as they had messed me around all day. I got a refund and a complimentary season review DVD. They also didn't get out of work until 30 minutes later than usual. Score.
You owned their asses, good for you.