Hello Cory,
Let me introduce myself, my name is Crystal D and I will be more than happy to take care of this for you. I'm sorry to hear that Batman: Arkham City was unplayable - we do our best to inspect every game before it is sent out to our members. Unfortunately, it appears that we either missed this one or it was damaged on its way to you.
While we're having the replacement sent to you, please return this unplayable copy in the game sleeve it arrived in and we'll get a replacement copy sent to you as soon as possible. We know your gaming time is valuable, so if that game is not available, we’ll ship out the next available game in your GameQ. We will also send you an e-mail confirmation so you won’t be surprised on which game is coming your way.
If you need any further help, please feel free to reach back out to us, and have a great day.
Sincerely,
Crystal D.
The GameFly Team