TheOneBigWill
[This Space for Rent]
Okay, the following is one-half rant, one-half victory story.
Erin bought a pack of Diapers that were too big for Christian. She opened the package, took one out long enough to notice they were too big and she'd grabbed the wrong package - then put it back in the bag, and called Wal*Mart to ask about exchanging them. She explains she'd opened the box, but did NOT use any of them. A Male (this is key) said she could exchange them as long as she had a receipt.
So I go into Wal*Mart and take everything to Customer Service. The Lady working is a natural bitch, always has been, always will be. She said "I can't exchange those". I reply with Yes, you can, a Male member of Management told me so.
So, she calls a Female member of Management. Some skinny girl comes in - looks at the receipt and explains that they can do it this ONE TIME. Since I wasn't happy that they assumed I was somehow fucking the system, I replied with "I talked to a Male, I don't know who but whoever it was said it was okay. I don't understand this 'one time only' explanation, since you're making it sound like I'm trying to screw your Company over."
This prompts the original Customer Service bitch to call another member of Management, who's above the skinny girl who okay'd me to exchange them. Another Female comes to the desk, saying she can NOT exchange them because they've been opened.
Now, the side note here is - it needs to be explained that the CS rep said to this lady over the phone, that I'd USED the diapers and tried returning them. (with me so far?) So when the highest member of Management told me she couldn't exchange them because they were used.. I calmly said.. "Then I'm gonna stand here, until you find the guy I spoke with, who agreed to exchange them.. then fire him." I then pointed to the skinny girl, and said "Her too, since she was okay with me exchanging them 'this one time'."
At that point, the skinny girl tries denying it.. so I stop her mid-sentence and ask what she said.. she replies with saying she originally okay'd it, but the other member of management was over her, and that ruling counted. So I said "Regardless of all that - you just admitted to saying it was okay, then you turned around and claimed you didn't.."
SO THEN.. in the end, the highest member of Management there - called the Store Manager (a Male) who told her to exchange the item, without question - because as long as I had a receipt - IT WAS FINE!
All three Ladies were pissed the fuck off that they had to exchange the item.
Its gonna be that much greater when I decide to call their Distract Manager and pitch a fit over their employee's lying, and not having the same story.
Erin bought a pack of Diapers that were too big for Christian. She opened the package, took one out long enough to notice they were too big and she'd grabbed the wrong package - then put it back in the bag, and called Wal*Mart to ask about exchanging them. She explains she'd opened the box, but did NOT use any of them. A Male (this is key) said she could exchange them as long as she had a receipt.
So I go into Wal*Mart and take everything to Customer Service. The Lady working is a natural bitch, always has been, always will be. She said "I can't exchange those". I reply with Yes, you can, a Male member of Management told me so.
So, she calls a Female member of Management. Some skinny girl comes in - looks at the receipt and explains that they can do it this ONE TIME. Since I wasn't happy that they assumed I was somehow fucking the system, I replied with "I talked to a Male, I don't know who but whoever it was said it was okay. I don't understand this 'one time only' explanation, since you're making it sound like I'm trying to screw your Company over."
This prompts the original Customer Service bitch to call another member of Management, who's above the skinny girl who okay'd me to exchange them. Another Female comes to the desk, saying she can NOT exchange them because they've been opened.
Now, the side note here is - it needs to be explained that the CS rep said to this lady over the phone, that I'd USED the diapers and tried returning them. (with me so far?) So when the highest member of Management told me she couldn't exchange them because they were used.. I calmly said.. "Then I'm gonna stand here, until you find the guy I spoke with, who agreed to exchange them.. then fire him." I then pointed to the skinny girl, and said "Her too, since she was okay with me exchanging them 'this one time'."
At that point, the skinny girl tries denying it.. so I stop her mid-sentence and ask what she said.. she replies with saying she originally okay'd it, but the other member of management was over her, and that ruling counted. So I said "Regardless of all that - you just admitted to saying it was okay, then you turned around and claimed you didn't.."
SO THEN.. in the end, the highest member of Management there - called the Store Manager (a Male) who told her to exchange the item, without question - because as long as I had a receipt - IT WAS FINE!
All three Ladies were pissed the fuck off that they had to exchange the item.
Its gonna be that much greater when I decide to call their Distract Manager and pitch a fit over their employee's lying, and not having the same story.