Turd Ferguson
DA-DA Da Da Da Bah Da Da DADADA
So, I think you know about the continuous problem I've been having with my Vaio.
Long story short, they replaced the RAM and the Hard Drive. I've been in and out of the Sony Store over the last few weeks more times than I can count. This problem as been a major inconvenience. They basically told me that if it had to go in again, they'd ship it out to San Diego to get it serviced there.
I got it back last night, and today, more Blue Screen of Death errors. I called the Sony Store, asked to speak to a manager, and calmly explained the situation, how I've been in and out over the last few weeks, and having it sent to San Diego isn't an option because I need it, and that something had to give. I asked for a replacement. He asked me to hold on, and after quickly coming to the realization he might have hung up, I was right because there I was on my menu screen on my cell phone.
Called back, wound up talking to the the tech who has been working on this. He said he'd give my case files to the manager, and from there he'd make a decision on a replacement. The tech also said he's never had something like this happen before.
My question is, what are my rights here as far as getting a replacement goes? I need it for school, and going two more weeks, if not longer, without having a laptop truly is not an option here. My family members get bullshit whenever I need to use theirs for projects/assignments/bringing it to school. I can't go on any further inconveniencing them. I have a feeling this computer is flat-out, a lemon, and even sending it out there is not going to fix whatever is going on. What do you recommend I do here?
Long story short, they replaced the RAM and the Hard Drive. I've been in and out of the Sony Store over the last few weeks more times than I can count. This problem as been a major inconvenience. They basically told me that if it had to go in again, they'd ship it out to San Diego to get it serviced there.
I got it back last night, and today, more Blue Screen of Death errors. I called the Sony Store, asked to speak to a manager, and calmly explained the situation, how I've been in and out over the last few weeks, and having it sent to San Diego isn't an option because I need it, and that something had to give. I asked for a replacement. He asked me to hold on, and after quickly coming to the realization he might have hung up, I was right because there I was on my menu screen on my cell phone.
Called back, wound up talking to the the tech who has been working on this. He said he'd give my case files to the manager, and from there he'd make a decision on a replacement. The tech also said he's never had something like this happen before.
My question is, what are my rights here as far as getting a replacement goes? I need it for school, and going two more weeks, if not longer, without having a laptop truly is not an option here. My family members get bullshit whenever I need to use theirs for projects/assignments/bringing it to school. I can't go on any further inconveniencing them. I have a feeling this computer is flat-out, a lemon, and even sending it out there is not going to fix whatever is going on. What do you recommend I do here?