Let me start off by saying I work on a daily basis with numerous kind of computer brands, ranging from Acer to Zepto (in alphabetic order, yep basically all kind of computer brands that still exists in the common users house)
And I'm in contact with at least 1 or 2 RMA (Return merchandise authorization) corporations a week (I know that doesn't sound like a lot, but I get to the situation of why I'm in contact with these).
As mentioned above in the ( ) part, I would be telling you the reason why I'm in contact with them, because it is usually not my job, I serve as a IT supporter, working with the physical aspect of the computer, not the support lines (so you could basically call me an IT Technician I guess?) and 90% of the times I talk with one of the RMA corporations, it's because there's either a screw-up in their own support that causes the call-line of my company to get annoyed and pass it on to the technicians, on the other hand it can also be because the RMA corporation has screwed up a repair and I need to communicate with them to tell them they're getting it back so they can do what they're actually supposed to do (fix computers..)
Now as you can probably understand from reading between the lines of the above texts, the RMA support line employees pisses me off in a rather general manner from supporting you in ways that usually makes you wanna bang your head against a wall with the idea that doing this would resolve in a more progressive kind of support than the things you're getting from the actual support line.
Let me put a little bit of aspect along the lines of what I experience on a common conversation with different companies that pisses me off.
Acer RMA: If you send your power supply, or battery alongside your computer to their RMA center, you will not be getting it back with you, unless you call them to tell them "hey, you forgot X object"
HP RMA: the common place you wanna send your computer if you want the chance of having a computer that still doesn't work 100% when you get it back.
And the very.. very worst of them, Sony: Yes I hate Sony's support line, giving the fact that I've had a conversation going with 3 different people throughout 6 different calls between me and Sony.. TODAY.
Simply because I have a Sony Vaio that needs to be send to repair, but I need to talk with the English support line rather than the Danish support line in order to properly arrange the pick-up of the above mentioned Sony Vaio, getting passed on by the Danish line to the English line, then being told I was send to the wrong line, and that the English line couldn't send me to the proper line, and I had to redial, only to end up having to wait for a mail with a number to the line I needed to call in order to do it right.
Turns out the mail I received, was to the French support line, and no I do not understand 1 single word of French.
Hell I must admit the only company I have never had any problems with on the support line, or in any kind of form, would be Dell, yes their wait-times can be a little long, I must admit I find the wait time worth it compared to the support they give.
Now that is the common thing I experience on a weekly basis.
And I ask you people, am I the only one who's generally pissed off at support lines, support centers and the common support line employee in above mentioned companies and most likely others?
Do you have your own experiences of calling a support line because something was wrong with your computer, and the person on the other end of the phone made you want to hang up?
And I'm in contact with at least 1 or 2 RMA (Return merchandise authorization) corporations a week (I know that doesn't sound like a lot, but I get to the situation of why I'm in contact with these).
As mentioned above in the ( ) part, I would be telling you the reason why I'm in contact with them, because it is usually not my job, I serve as a IT supporter, working with the physical aspect of the computer, not the support lines (so you could basically call me an IT Technician I guess?) and 90% of the times I talk with one of the RMA corporations, it's because there's either a screw-up in their own support that causes the call-line of my company to get annoyed and pass it on to the technicians, on the other hand it can also be because the RMA corporation has screwed up a repair and I need to communicate with them to tell them they're getting it back so they can do what they're actually supposed to do (fix computers..)
Now as you can probably understand from reading between the lines of the above texts, the RMA support line employees pisses me off in a rather general manner from supporting you in ways that usually makes you wanna bang your head against a wall with the idea that doing this would resolve in a more progressive kind of support than the things you're getting from the actual support line.
Let me put a little bit of aspect along the lines of what I experience on a common conversation with different companies that pisses me off.
Acer RMA: If you send your power supply, or battery alongside your computer to their RMA center, you will not be getting it back with you, unless you call them to tell them "hey, you forgot X object"
HP RMA: the common place you wanna send your computer if you want the chance of having a computer that still doesn't work 100% when you get it back.
And the very.. very worst of them, Sony: Yes I hate Sony's support line, giving the fact that I've had a conversation going with 3 different people throughout 6 different calls between me and Sony.. TODAY.
Simply because I have a Sony Vaio that needs to be send to repair, but I need to talk with the English support line rather than the Danish support line in order to properly arrange the pick-up of the above mentioned Sony Vaio, getting passed on by the Danish line to the English line, then being told I was send to the wrong line, and that the English line couldn't send me to the proper line, and I had to redial, only to end up having to wait for a mail with a number to the line I needed to call in order to do it right.
Turns out the mail I received, was to the French support line, and no I do not understand 1 single word of French.
Hell I must admit the only company I have never had any problems with on the support line, or in any kind of form, would be Dell, yes their wait-times can be a little long, I must admit I find the wait time worth it compared to the support they give.
Now that is the common thing I experience on a weekly basis.
And I ask you people, am I the only one who's generally pissed off at support lines, support centers and the common support line employee in above mentioned companies and most likely others?
Do you have your own experiences of calling a support line because something was wrong with your computer, and the person on the other end of the phone made you want to hang up?
