Frank the Frowner
Getting Noticed By Management
I bought a Samsung HDTV the other day. It was originally $700, but I got an open box model for $580. Call up Verizon, let them know I want the HD Set Top box, they tell me it should be at my house by Friday.
I got it today. I follow the directions, hook everything up, and try to activate it online. Only problem with that is that it couldn't do it, and it said to call tech support.
Call tech support, and after finally getting through all the voice responsive nonsense, they tell me that the box would be activated in an hour. Wait two hours, and the box is still not activated, and still displaying mumbo-jumbo. I call back tech support, and they tell me that there's potentially a problem with the box, and that it could take 24 hours to activate. If that doesn't work, then I have to send the box back. Oh, and I can't plug in the box I'm going to send back, because they're working on the box on their end, which is bullshit.
Of course, it all goes back to when I ordered the box. You have the option of having a tech install it for $79.99 (such a good deal!) or installing it yourself. I told them I'd install it myself, and now the box conveniently has a problem activating.
I got it today. I follow the directions, hook everything up, and try to activate it online. Only problem with that is that it couldn't do it, and it said to call tech support.
Call tech support, and after finally getting through all the voice responsive nonsense, they tell me that the box would be activated in an hour. Wait two hours, and the box is still not activated, and still displaying mumbo-jumbo. I call back tech support, and they tell me that there's potentially a problem with the box, and that it could take 24 hours to activate. If that doesn't work, then I have to send the box back. Oh, and I can't plug in the box I'm going to send back, because they're working on the box on their end, which is bullshit.
Of course, it all goes back to when I ordered the box. You have the option of having a tech install it for $79.99 (such a good deal!) or installing it yourself. I told them I'd install it myself, and now the box conveniently has a problem activating.