TheOneBigWill
[This Space for Rent]
My Assistant Manager is probably my favorite person to work with. (There are only 4 people on Staff, and then myself)
Tonight, no less than about 10 minutes after I'd clocked in, I got a Customer complaining and bitching about her Late fees. Went something like this..
(Me)- "There is a $27.00 late fee on your account for the following movies. *reads list*"
(Bitch)- "Thats not my fault. Your cpu system is constantly giving me late fees. I've never had a late fee before."
(Me)- "Well, unfortunately I can't take them off unless my Manager were to look further into the situation. At any case, you'll either have to pay the fees and get credited later if the mistake is on our system, or you can't rent tonight. I apologize for the problem."
(Bitch)- "Well, I don't pay any late fines because I've never had any I deserve. So why did the other person let me rent the other night?"
(Me)- "That's a good question, and one I'm honestly unsure how to answer."
(My Asst. Manager)- *leans over into my counter* "It's probably because everyone that works here gets tired of hearing people bitch and moan about late fees that magically aren't there fault. So they wave them just to shut them up." *goes back to doing what she was doing before*
Tonight, no less than about 10 minutes after I'd clocked in, I got a Customer complaining and bitching about her Late fees. Went something like this..
(Me)- "There is a $27.00 late fee on your account for the following movies. *reads list*"
(Bitch)- "Thats not my fault. Your cpu system is constantly giving me late fees. I've never had a late fee before."
(Me)- "Well, unfortunately I can't take them off unless my Manager were to look further into the situation. At any case, you'll either have to pay the fees and get credited later if the mistake is on our system, or you can't rent tonight. I apologize for the problem."
(Bitch)- "Well, I don't pay any late fines because I've never had any I deserve. So why did the other person let me rent the other night?"
(Me)- "That's a good question, and one I'm honestly unsure how to answer."
(My Asst. Manager)- *leans over into my counter* "It's probably because everyone that works here gets tired of hearing people bitch and moan about late fees that magically aren't there fault. So they wave them just to shut them up." *goes back to doing what she was doing before*